The Activity and Capacity Building Center for Inclusion (CACI) for people with disabilities is a social response, with the main goal of promoting and providing conditions that contribute to a life with quality through the performance of activities, whenever possible in the community, in order to develop their capabilities. The APPV's Center for Activities and Training for Inclusion appeared in 1990, regulated by decree-law 18/89, in order to provide a response to a population that, having exceeded the age limit to attend the now extinct Special Education Centers of Social Security and for not meeting the conditions to integrate vocational training courses, would be left without a social response. Thus, with the aim of safeguarding that the depth or extent of physical or mental limitations presented by people with disabilities did not limit their social integration, the APPV's CACI has been developing occupational activities aimed primarily at ensuring conditions of physical and psychological balance.

According to the Decree-Law, Occupational Activities can comprise socially useful activities - which provide personal enhancement and maximum use of the person's abilities, towards autonomy, facilitating a possible transition to socio-professional integration programs - and strictly occupational activities, which aim to keep the most severely disabled person active and busy, favoring their physical, emotional, and social balance.

These activities do not imply a link to the demands of professional income or to the regulatory framework of a legal-labor nature. Over time, this social response of the APPV has undergone an evolution. Today, with working dynamics that take a systemic approach, involving different partnerships and contexts in solving problems and adapting responses to the complexity of its clients, we continue to focus on interaction with family and significant others and with the community, in order to optimize levels of social participation and contribute to the promotion of an inclusive society.

Personalizing services, managing each life project in a flexible and individualized way, has become an imperative of the APPV. Thus, with the mission of promoting the quality of life of its users in its various dimensions, our intervention is guided by quality criteria, of which we highlight the following:

- To guarantee the exercise of citizenship and respective rights of users, such as autonomy, privacy, participation, confidentiality, individuality, dignity, equal opportunities, and non-discrimination;

- Respect the life project of each user, as well as his/her life habits, interests, needs, and expectations;

- Transmit and ensure to the users a climate of affective, physical and psychological security, during their stay in the CAO; - Promote the involvement and establishment of a partnership and close coordination with the user and/or significant others, in order to collect the necessary information on the needs, expectations, capabilities and skills, making them responsible for the development of activities/actions under the services provided;

- Develop all relationships to be established between users, all stakeholders (internal and external collaborators, volunteers, among others) with ethics, respect for rights and duties, rigor and professionalism;

- Organize work dynamics that provide opportunities for the user to communicate his feelings and formulate personal positions about what involves him;

- Create a calm, flexible and responsible environment, adapted to the interests and needs of each user, allowing them to continue and or optimize their individual development;

- To continuously orient the provision of services to the client, diagnosing their needs and expectations, their development potentials and creating opportunities for their development; - To promote strategies for the reinforcement of self-esteem, valuation and personal and social autonomy, ensuring the necessary stability conditions for the reinforcement of their capacity and autonomy.

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